Profile

  • → Owned end-to-end delivery of 200+ API products across NHTSA and USDA, re-architecting real-time systems to achieve 99%+ uptime for 3.5M+ daily API calls

    → Increased team velocity by 50% through targeted performance coaching and agile delivery practices across cross-functional engineering and product teams

    → Coordinated across 50+ federal stakeholders at DoT, NHTSA, and USDA to deliver safety and compliance products serving millions of users nationwide

    → Built two product teams from zero to one at a high-growth startup, launching an AI-powered matching platform that drove the company's highest monthly revenue on record

  • MANAGEMENT

    • People Management

    • Project Management

    • Product Management

    • Program Management

    • Vendor Management

    • Strategy & Execution

    • Roadmapping

    • Research and Analysis

    • Budgeting and Cost Analysis

    • Business Intelligence

    • Business Analytics

    • Vendor Management

    • Coaching & Mentorship

    TECHNICAL

    • DevOps

    • Technical Design

    • Agile/SCRUM

    • Data

    • Software Architecture and Design

    • Software Development

    • DBA, SQL

    DATABASES

    • Microsoft SQL Server, SSIS/SSRS

    • Postgres

    • Database Design, Development, Analysis and Optimization

    SOFTWARE & APPLICATIONS

    • Microsoft Office, Project, Visio,

    • Visual Studio, Code

    • TFS, JIRA, Confluence

    • Slack

    • Teams

    • Notion

    • Lucid

    • Git

  • Master of Science in Computer Science

    GPA: 3.54 / 4.0

    Dept. of Computer Science, Wichita State University, 2004

    Bachelor of Science in Computer Science

    GPA: 3.28 / 4.0

    Dept. of Computer Science, Wichita State University, 2002

    Certified SAFe 6 Practitioner

Technical Program Manager with 11+ years leading cross-functional engineering teams through complex programs. I specialize in turning ambiguous requirements into working software and processes without burning out the teams that ship it. My career is rooted in software engineering - I built and led engineering teams before moving into program management, giving me a rare combination of technical depth and delivery leadership.

Spatial Front

Technical Program Manager (US Dept. of Transportation & USDA)

Denver, CO

March 2023 - Present

  • AI/ML Product Integration: Designed and delivered multiple products integrating AI/ML use cases for the Dept. of Transportation, leveraging LLMs to modernize federal safety systems.

    Product Roadmap Execution: Defined and executed product roadmaps for consumer-facing web and API products at NHTSA and USDA, impacting millions of users nationwide.

    API Modernization: Expanded and led an API product team to re-architect 200+ APIs, improving site reliability, scalability, and developer experience for nhtsa.gov.

    Stakeholder Management: Drove executive alignment with 50+ stakeholders across two federal agencies, managing cross-program dependencies, milestones, and CPI/SPI metrics to keep programs on critical path against agency safety and compliance goals.

    Team Velocity: Delivered measurable improvements in team velocity, increasing product delivery output by 50% through targeted performance coaching.

    Cross-functional Leadership: Managed a dual-agency program portfolio at NHTSA and USDA, owning program charters, release schedules, and cross-team dependency resolution — influencing without authority across engineering, product, and federal stakeholder teams.

Sondermind

Engineering Manager, Client Growth

Denver, CO

May 2021 - Dec 2022

  • AI Product Launch: Co-owned product roadmap alongside engineering and drove AI-powered therapist–client matching from concept to launch — conducting build vs. buy analysis to inform platform decisions and delivering the company’s highest monthly revenue in history.

    Team Scaling: Built and scaled 2 new product-aligned engineering teams (Internal Tooling & Data Matching) from scratch, including hiring, mentorship, and culture-building.

    Conversion Optimization: Drove 10–20% conversion and retention growth by introducing advanced A/B and multivariate testing across web funnels.

    Operational Efficiency: Championed product–ops alignment by modernizing internal portals, saving employees an average of 2+ hours per day.

    Leadership Development: Mentored 7–10 emerging engineering leaders, establishing a pipeline for product-oriented leadership across the organization.

United Airlines

Senior Manager, Application Development – Technical Operations (TechOps)

Houston, TX

June 2018 - May 2021

  • Enterprise Program Delivery: Owned the program charter and end-to-end delivery of a $56M global Warehouse Management System modernization — managing milestones, dependencies, and release schedules across 20+ airport hubs, with monthly and on-demand updates to C-level executive steering committees.

    API Performance: Defined and executed API modernization strategy, improving response times to 0.1s and ensuring 99% uptime for 3.5M+ daily API calls.

    Cost Reduction: Delivered $2.5M in annual savings through new product and infrastructure initiatives spanning asset management, safety, and geolocation.

    Systems Integration: Established standardized interaction models between mainframe, data, and API environments, accelerating product innovation across 20+ airport hubs and supporting 3.5M+ daily API calls.

Just Energy

Team Lead, Information Technology

Houston, TX

September 2017 - June 2018

  • Product Redesign: Led product redesign of consumer web portals, improving UX and delivering $2.6M in savings.

    Revenue Growth: Drove customer renewal/retention strategy overhaul, contributing to $4M projected revenue lift.

Friedkin Services Group, Friedkin Companies

Team Lead, Application Development

Houston, TX

November 2013 - August 2017

  • • Saved Treasury/GL teams 2300+ hours of work annually, with an additional $70K of savings in the first year ($20k per annum after that) by developing/leading a financial software project to handle all cash flow and financial reporting in the company

    • Engage vendors, business leaders, architects, and business analysts with an emphasis on building relationships to ensure development is in-line with business vision and strategy

    • Reporting/ETL/Data Team Lead in a large multi-disciplinary project team to transition the entire company to MS Dynamics AX and created various reports and tools to move and analyze data

    • Improved financial applications’ SQL query performance by 98% and developed new tools/queries for various reporting applications in MS SQL and Oracle

    • Design and develop software for enterprise projects using best practices and appropriate tools

    • Devise short and long-term solutions as well as RCA for production issues related to proprietary and vendor software and application servers

US Auto Logistics, Friedkin Companies

Senior Developer

Houston, TX

August 2011 - October 2013

  • • Reduced technical go-live schedule for trucking logistics locations from 6 months to under 2 weeks

    • Reduced errors by over 95% and reduced processing time for new tenders from 2 hours to under 15 minutes by consolidating data from car manufacturers and Third-Party Logistics firms (3PLs) into a single EDI application with centralized distribution, error handling and reporting

    • Created a SQL based tool to optimize trucking routes for picking up cargo, creating significant cost savings

    • Project Lead for creating e-mail alerts for truck drivers, for example: pay information for cargo successfully delivered and Commercial Driver’s License (CDL) expiration notice

Vehicle Processing Center, Friedkin Companies

Senior Developer Analyst

Houston, TX

July 2010 - August 2011

  • • Created various tools (application and reporting) for the vehicle processing facility to provide improved insight for decreasing processing time for over 6000 vehicles on site at any given time

    • Test equipment health (24/7 response), maintain and administer inventory and vehicle tracking and management applications

Ashbrook Simon-Hartley

Senior Systems Analyst

Houston, TX

May 2008 - July 2010

  • • Develop and maintain numerous .Net and SQL applications for various business purposes

    • Maintain, upgrade, and develop forms, reports and customizations

    ------ Elicit requirements using interviews, analysis, surveys, and business process descriptions

    ------ Customize ERP application to company specifications and business needs

    ------ Develop interactive and non-interactive reports per user requests

    • Project Manager

    ------ Training and education of users and transition of all business units to the ERP application

    ------ CRM implementation for all business units

    • Network/Systems Administration

    ------ Research, purchase, install and maintain server and desktop hardware and software globally

    ------ Perform data analysis, testing/debugging, software and hardware audits

    ------ Work with Global IT Manager to administer datacenter, special IT projects and disaster recovery

    ------ Deploy and maintain IP Telephony, global Blackberry server and devices and Web server

    • Integrate and maintain virtualization technologies

    ------ Install HP Blade system, VMware and ESX Servers and other related hardware and software

    ------ Create and deploy several virtual web, e-mail and application servers

    ------ Convert physical servers to virtual (P2V) and transition remote users to use virtual desktops

    • Global Helpdesk Lead

Omnium Networking

Network Administrator

San Antonio, TX

June 2004 - March 2008

    • Manage Windows based file and e-mail servers, networks and e-mail solutions for multiple companies and their satellite offices.

    • On-going analysis and management of mission critical file and e-mail servers to identify and solve problems, monitor reliability, backups and overall health.

    • Regular deployment of updates, security patches and virus definitions to all computers in the network, including servers.

    • Create and manage local and remote users in Active Directory and Exchange in Windows based networks.

    • Solve user problems on a case by case basis via a remote connection, phone, e-mail or in-person.

    • Document pertinent work for historical, reference and training purposes.

    • Implement preventive maintenance procedures to minimize downtime for IT equipment.

    • Provide full range of business solutions and IT budgets including research and purchase of equipment and develop policies and procedures for improved efficiency, cost reduction and network security.

    • Conduct site-surveys for new and existing clients.