Profile

  • Servant Leader with demonstrated success in management and software development with a focus on innovation and results. I specialize in leading teams on product delivery, business technology roadmaps, architecture and design, strategy, security, scalability, standardization, and testing.

    With my master’s degree in Computer Science and senior management experience, I am well positioned for senior technology leadership roles. I am adept at leading, communicating and translating between executive management, business units/stakeholders and engineering teams. I have good experience in complicated, multi-year projects with a high degree of responsibility and accountability.

  • MANAGEMENT

    • People Management

    • Project Management

    • Product Management

    • Program Management

    • Vendor Management

    • Strategy & Execution

    • Roadmapping

    • Research and Analysis

    • Budgeting and Cost Analysis

    • Business Intelligence

    • Business Analytics

    • Vendor Management

    • Coaching & Mentorship

    TECHNICAL

    • DevOps

    • Technical Design

    • Agile/SCRUM

    • Data

    • Software Architecture and Design

    • Software Development

    • DBA, SQL

    DATABASES

    • Microsoft SQL Server, SSIS/SSRS

    • Postgres

    • Database Design, Development, Analysis and Optimization

    SOFTWARE & APPLICATIONS

    • Microsoft Office, Project, Visio,

    • Visual Studio, Code

    • TFS, JIRA, Confluence

    • Slack

    • Teams

    • Notion

    • Lucid

    • Git

  • Master of Science in Computer Science

    GPA: 3.54 / 4.0

    Dept. of Computer Science, Wichita State University, 2004

    Bachelor of Science in Computer Science

    GPA: 3.28 / 4.0

    Dept. of Computer Science, Wichita State University, 2002

Servant Leader with demonstrated success in management and software development with a focus on innovation and results.

Spatial Front

Technical Program Manager (US Dept. of Transportation)

Denver, CO

March 2023 - Present

  • • Managed 4 software development teams building new consumer facing products on AWS for National Highway Traffic Safety Administration (NHTSA).


    • Delivered complex technical projects within agreed scope, budget, and timelines in collaboration with 7+ cross functional teams.


    • Implemented improvement plans for 2 low performing teams, improving delivery by 50%


    • Created project plans & charts, identified critical milestones by tracking progress using established project metrics such as CPI and SPI.


    • Managed work refinement/allocation, roadmap planning, and overall technical direction and guidance.


    • Regularly communicate project progress, budgetary information, technical and non-technical risks to 50+ stakeholders.


    • Occasional technical lead and business analyst for software development/design.

Sondermind

Engineering Manager, Client Growth

Denver, CO

May 2021 - Dec 2022

  • • Successfully launched machine learning based client/therapist matching algorithms to the US market, which combined with other marketing and engineering enhancements led to the highest monthly revenue in the company’s history

    • Led all aspects of creating and building two brand new engineering teams (Internal Tooling and Data Matching teams) from the ground up, including hiring, mentoring and performance management

    • Managed stakeholders and conducted technical and business short- and long-term roadmap planning

    • Partnered with engineering and product leadership to establish healthy standards for feature delivery focused on operational consistency and transparency while ensuring work/life balance and a positive team culture

    • Led a program to identify, mentor and coach future leaders in the engineering organization

    • Introduced multiple enhancements in the aging internal portal saving employees an average of 2 hours of manual work a day

    • Implemented framework for industry standard authentication and authorization in our internal tools

United Airlines

Senior Manager, Application Development – Technical Operations (TechOps)

Houston, TX

June 2018 - May 2021

  • • Responsible for Stability & Reliability, Standardization and Governance of all modernized software applications and hardware systems in Aircraft Maintenance, Jet Bridges, Safety, and parts warehouses

    • Managed four teams of senior/junior Developers, Technology Principals, DBAs, Architects, Project Managers, and Business/Data Analysts for critical operations support and high performing projects

    • Achieved 100% uptime and reliability for critical Data systems (barring planned maintenance outages) by optimizing data access, implementing normalized data models, improved alerting, real time data processing events, consolidating SQL objects, establishing retention practices, eliminating legacy technologies such as SQL replication, and increasing dependence on enterprise tools such as IIB, CDC and DVM

    • Achieved 99.99% uptime and reliability for critical API systems by improving alerting and logging, ensuring maintenance and monitoring on backend environments and enforcing standards for all deployed code

    • Lowered average response time for heavily used APIs to under 0.1s (2500 calls/min)

    • Successfully steered various teams and technology groups to maintain healthy and performant common data and services layer to serve all modernized applications (~3.5 million calls/day)

    • Significantly reduced monthly mainframe usage costs by building framework for getting 1.2 million transactions per day at 5ms delay from mainframe systems

    • Saved over 250 hours per month of deployment time (3000 hours/year) by implementing automated deployments via CI/CD

    • Reduced legacy technology footprint by migrating to newer hardware/environments and redeveloping/eliminating legacy apps

    • Reduced time to resolution by 95% for technologies that support operationally critical applications by establishing improved alerting/logging, automated recovery processes, on-call protocols and overall environment reliability

    • Established standardized models for interaction between mainframe, data, and API environments

    • Managed lifecycle of multiple software and infrastructure projects that delivered new technologies in asset management, safety, geolocation, and UI/UX upgrades, with a cumulative cost savings of almost $2.5M/year

Just Energy

Team Lead, Information Technology

Houston, TX

September 2017 - June 2018

  • • Manage over 25 on-shore and off-shore developer, QA, and IT support professionals

    • Managed entire lifecycle of multiple software projects from planning, design, development, and deployment with an estimated cost savings of over $1M to the company

    • Saved $2.6M by completely overhauling Just Energy’s national and state level website branding and portals for various web applications using latest API, web, and cloud technologies for a better user experience

    • Completely revamped customer renewal and retention strategies for an estimated revenue of $4M

    • Manager of nine proprietary, reporting, and commercial off the shelf applications - manage entire life cycle of any development, enhancement, code review, QA (including impact analysis) and bug fixes

    • Introduced proactive measures to reduce customer complaints and enrollment failures by over 95%

    • Improved application product quality at launch by enforcing best practices and better QA and test cases

    • Continuously adjusted priorities to meet business expectations and challenges in a fast-paced environment and expansions/product launches in new markets and regions

    • Stepped in as Business Analyst and Project Manager when needed due to reductions in head count

    • Deployed better analysis methods and monitoring to maintain a 99.9% uptime for in-house and customer facing applications

Friedkin Services Group, Friedkin Companies

Team Lead, Application Development

Houston, TX

November 2013 - August 2017

  • • Saved Treasury/GL teams 2300+ hours of work annually, with an additional $70K of savings in the first year ($20k per annum after that) by developing/leading a financial software project to handle all cash flow and financial reporting in the company

    • Engage vendors, business leaders, architects, and business analysts with an emphasis on building relationships to ensure development is in-line with business vision and strategy

    • Reporting/ETL/Data Team Lead in a large multi-disciplinary project team to transition the entire company to MS Dynamics AX and created various reports and tools to move and analyze data

    • Improved financial applications’ SQL query performance by 98% and developed new tools/queries for various reporting applications in MS SQL and Oracle

    • Design and develop software for enterprise projects using best practices and appropriate tools

    • Devise short and long-term solutions as well as RCA for production issues related to proprietary and vendor software and application servers

US Auto Logistics, Friedkin Companies

Senior Developer

Houston, TX

August 2011 - October 2013

  • • Reduced technical go-live schedule for trucking logistics locations from 6 months to under 2 weeks

    • Reduced errors by over 95% and reduced processing time for new tenders from 2 hours to under 15 minutes by consolidating data from car manufacturers and Third-Party Logistics firms (3PLs) into a single EDI application with centralized distribution, error handling and reporting

    • Created a SQL based tool to optimize trucking routes for picking up cargo, creating significant cost savings

    • Project Lead for creating e-mail alerts for truck drivers, for example: pay information for cargo successfully delivered and Commercial Driver’s License (CDL) expiration notice

Vehicle Processing Center, Friedkin Companies

Senior Developer Analyst

Houston, TX

July 2010 - August 2011

  • • Created various tools (application and reporting) for the vehicle processing facility to provide improved insight for decreasing processing time for over 6000 vehicles on site at any given time

    • Test equipment health (24/7 response), maintain and administer inventory and vehicle tracking and management applications

Ashbrook Simon-Hartley

Senior Systems Analyst

Houston, TX

May 2008 - July 2010

  • • Develop and maintain numerous .Net and SQL applications for various business purposes

    • Maintain, upgrade, and develop forms, reports and customizations

    ------ Elicit requirements using interviews, analysis, surveys, and business process descriptions

    ------ Customize ERP application to company specifications and business needs

    ------ Develop interactive and non-interactive reports per user requests

    • Project Manager

    ------ Training and education of users and transition of all business units to the ERP application

    ------ CRM implementation for all business units

    • Network/Systems Administration

    ------ Research, purchase, install and maintain server and desktop hardware and software globally

    ------ Perform data analysis, testing/debugging, software and hardware audits

    ------ Work with Global IT Manager to administer datacenter, special IT projects and disaster recovery

    ------ Deploy and maintain IP Telephony, global Blackberry server and devices and Web server

    • Integrate and maintain virtualization technologies

    ------ Install HP Blade system, VMware and ESX Servers and other related hardware and software

    ------ Create and deploy several virtual web, e-mail and application servers

    ------ Convert physical servers to virtual (P2V) and transition remote users to use virtual desktops

    • Global Helpdesk Lead

Omnium Networking

Network Administrator

San Antonio, TX

June 2004 - March 2008

    • Manage Windows based file and e-mail servers, networks and e-mail solutions for multiple companies and their satellite offices.

    • On-going analysis and management of mission critical file and e-mail servers to identify and solve problems, monitor reliability, backups and overall health.

    • Regular deployment of updates, security patches and virus definitions to all computers in the network, including servers.

    • Create and manage local and remote users in Active Directory and Exchange in Windows based networks.

    • Solve user problems on a case by case basis via a remote connection, phone, e-mail or in-person.

    • Document pertinent work for historical, reference and training purposes.

    • Implement preventive maintenance procedures to minimize downtime for IT equipment.

    • Provide full range of business solutions and IT budgets including research and purchase of equipment and develop policies and procedures for improved efficiency, cost reduction and network security.

    • Conduct site-surveys for new and existing clients.